Services for Customers with Disabilities
As per RBI circulars DBOD. No. Leg BC. 91 /09.07.005/2007-08 dated June 4, 2008; DBOD.No.Leg.BC.123/09.07.005/2008-09 dated 13th April 2009; DBOD.No.Leg.BC.38
/09.07.005/2012-13 dated 5th September 2012; DBOD.No.Leg.BC.113 09.07.005/2013-14 dated May 21, 2014 and DBR.No.Leg.BC.96/09.07.005/2017-18 dated 9th November, 2017 all banking services are being provided to persons with disabilities.
United Bank of India is committed to providing all our services to customers with disabilities without discrimination.
The RBI guidelines have been upheld by the internal circulars noted below:
(1) CSD/MC/7/OM-0560/2008-2009 dated 20.01.2009.
(2) GT/CP/79/OM-0437/09-10 dated 06.11.2009.
(3) O&M/Syspro/25/OM-0517/09-10 dated 30.11.2009.
(4) COMPL/CUST.SER/2/OM-042/11 - 12 dated 11/04/2011
(5) OPS/CS/40/OM-508/17-18 dated 16/11/2017
These circulars uphold the bank's commitment to offer all its banking services and products to customers with disabilities without discrimination.
We have made our website compliant to Web Content Accessibility Guidelines (WCAG) and are committed to make our net banking and mobile banking compliant to Web Content Accessibility Guidelines (WCAG).
Our Bank has set up talking ATM functionality in all our ATMs and are committed to enable accessibility features as per IBAStandards on Accessible ATM' in a phase wise manner.
In case of a customer with disability facing any difficulty in receiving any services of the bank please contact the following official for redressal:
Md Aqubal Alam
Chief Manager (Customer Service)
Click here to Download "BANKERS' GUIDE FOR CUSTOMERS WITH SPECIAL NEEDS AND PERSONS WITH DISABILITIES" book Compiled by Indian Banks' Association.