UBI, Customer Service Department
Right To Information Act 2005
The President of India gave assent to the Right to
Information Act, 2005 on 15th June 2005. All Public Sector Banks are Public Authorities
for the purpose of the Act. Under the Act the Bank is supposed to answer the queries
raised by the public as well as customers. The officers who are designated to give answers
to the queries of public as well as customers are called Public Information Officers. The
General Manager [Marketing & NI] at Head Office and Regional Heads are the
regional Public Information Officers of the Bank. If one is not satisfied with the
decision of Public Information Officer of the bank he/ she may prefer an appeal to the
Appellate Authority of the bank whose address is as follows:-
The Executive Director, United Bank of India, Head Office,
11, Hemanta Basu Sarani, Kolkata 700001.
This is published to bring transparency to the extent
possible in the eyes of general public as well as our customers in the matter of our
organizations, rules, regulations, norms etc.
We encourage queries about ourselves, our products, our
organizational set up, powers and duties of officers and employees, our grievance
redressal mechanisms and any other matters in which the members of the public are
interested.
1. Key Commitment
Our key commitment is to answer in a transparent manner about
ourselves and our constituents subject to our obligations to the extant rule of the
country.
2. Right To Information
A person, who desires to obtain any information under this
Act, shall make a request in writing or through electronic media in English or Hindi or in
the official language of the area in which the application is being made accompanying such
fee as may be prescribed by the Bank from time to time. Where such request cannot, for
valid reasons, make the request in writing, our Public Information Officer shall render
all reasonable assistance to the person making the request verbally to reduce the same in
writing.
An applicant making request for information shall not be
required to give any reason for requesting the information or any other personal details
except those that may be necessary for contacting him.
All the members of the public are entitled to raise
queries about the following:
| 1 |
Particulars of our Organization |
2 |
Our Structure |
| 3 |
Our Policies |
4 |
Our Grievance Redressal Mechanism |
| 5 |
Our Pay Structure |
6 |
Our Products |
One may also raise queries on the other ones which are not
listed. Our Public Information Officer will answer the queries.
3. Our Organization
Our Head Office is located at 11, Hemanta Bose Sarani,
Kolkata 700 001. Through our 28 regional offices we exercise control over our branches,
the number of which as on date is 1450.
Our Board
3.1
Click here to view the Board of
Directors
3.2 Members of the Managing Committee of the Board of
Directors
Serial No. |
Name |
Designation |
| 1 |
Shri Bhaskar Sen |
Chairman & Managing Director |
| 2 |
Shri T. M. Bhasin |
Executive Director |
| 3 |
Shri T. D. Bandyopadhyay |
RBI Nominated Director |
| 4 |
Dr. R. K. Agarwal |
C.A. Director |
| 5 |
Smt. Anusuya Sharma |
Non Official Director |
| 6 |
Shri Suprita Sarkar |
Officer Employee Director |
3.3 Members of the Audit Committee of the Board of Directors
Serial No. |
Name |
Designation |
1 |
Shri T. M. Bhasin |
Executive Director |
2 |
Shri Sanjay Singh |
Government of India Nominated Director |
3 |
Shri T. D. Bandyopadhyay |
RBI Nominated Director |
4 |
Dr. R. K. Agarwal |
C.A. Director |
5 |
Shri Manzoor Ahmed Ansari |
Non Official Director |
3.4 Members of the Board Level Customer Service
Committee
Serial No. |
Name |
Designation |
| 1 |
Shri Bhaskar Sen |
Chairman & Managing Director |
| 2 |
Shri T. M. Bhasin |
Executive Director |
| 3 |
Shri T. D. Bandyopadhyay |
RBI Nominated Director |
| 4 |
Smt Anusuya Sharma |
Non-Official Director |
| 5 |
Shri Biswajit Kakoti |
Workmen Employee Director |
The Banking Codes & Standards Board of India (BCSBI)Code
Compliance Officer - Head Office
Shri Ranjan Kumar Mohanty
General Manager (Planning, Prisec & Resource Management)
UBI, H.O, 11 Hemant Basu Sarani,
United Tower
Kolkata -700001Email:
gmrm@unitedbank.co.in |
Contact No.
033-22487732 (Office) |
All our branches are controlled by 28 Regional Offices. The
Regional heads are the regional Public Information Officers. We mention below their names
and address along with contact numbers.
Public Information Officer at Head
Office:
Shri Ranjan Kumar Mohanty
General Manager (Planning, Prisec & Resource Management)
UBI, H.O, 11 Hemant Basu Sarani
United Tower
Kolkata -700001
Ph.No.- 033-22487732
E-mail: gmrm@unitedbank.co.in
Sl. No |
Name |
Designation |
Region |
1. |
Shri A Nanda
J. C. Das Building
90/9, Block-P,
Connaught Circus,
New Delhi-110 001
Tel.No.[011] 2374-1564
E-mail:
crmnirn@unitedbank.co.in |
General Manager |
North India |
2. |
Shri Sankar Lal Ghosal
4, N. C. Dutta Sarani,
Kolkata 700 001
Tel.No. [033] 2261-0414
E-mail:
crmcals@unitedbank.co.in |
General Manager |
Calcutta (South) |
3. |
Shri K M Sarkar
25, Sir Pheroz Shah Mehta Road,
4th Floor, Mumbai 400 001
Tel. No. [022] 2282 4263
E-mail :
crmwest@unitedbank.co.in |
General Manager |
Western |
4. |
Shri Pranab Kumar Roy
118, R. K. Math Road (1st Floor)
Mylapore
Chennai - 600 004
Tel.No. [044] 24642378
E-mail :
crmsouth@unitedbank.co.in |
General Manager |
Southern |
5. |
Shri A C Akum
United Bank Bldg.
2nd Floor,Hem Barua Rd.
Panbazar,Guwahati-781 001
Tel. No. [0361] 2544-914
E-mail :
rmcarn@unitedbank.co.in |
General Manager |
Central Assam |
6. |
Shri Uma Ranjan Bhattacharya
E. C. Market, Local Centre,
1st Floor, Salt Lake City,
Kolkata 700 064
Tel. No. [033] 2334-0347
E-mail :
crmcaln@unitedbank.co.in |
Dy General Manager & Chief Regional Manager |
Calcutta (North) |
7. |
Shri Swapan Kumar Chakraborty
48 Jessore Road, Barasat,
(Near Sethpukur),
24 Parganas North 743 201
Tel. No. [033] 2552 4367
E-mail:
rm24pn@unitedbank.co.in |
Dy General Manager & Chief Regional Manager |
24-Parganas (North) |
8. |
Shri Gautam Kumar Sinha
23, Rai M.C. Lahiri Bahadur Street,
Serampore-712 201,
Hooghly
Tel No. [033] 2652-3394
E-mail:
rmhgly@unitedbank.co.in |
Dy General Manager & Chief Regional Manager |
Hooghly |
9. |
Shri Bimal Chandra Das
R.K Bordoloi Path,
P.O. & Dist. Dibrugarh
Assam – 786 001
Tel No. [0373] 232 8180
E-Mail :
crmdibr@ unitedbank.co.in |
Dy General Manager & Chief Regional Manager |
Dibrugarh |
10. |
Shri Mani Sankar Chakraborty
627/2, Diamond Harbour Road,
(1st Floor) Behala
Kolkata 700 034
Tel No. [033] 2498 5791
E-mail:
rm24pc@unitedbank.co.in |
Dy General Manager & Chief Regional Manager |
24-Parganas (Central) |
11. |
Shri Rajendra Prasad Bose
A-88, Kalpana Area
Bhubaneswar 751 014
Orissa
E-mail :
crmors1@unitedbank.co.in |
AGM & Chief Regional Manager |
Orissa-I |
12. |
Shri Vikas Sitaram Khutwad
Ainthapali,
Sambalpur 768 004,
Orissa
Tel. No. [0663] 254 0818
E-mail :
rmors2@unitedbank.co.in |
AGM & Chief Regional Manager |
Orissa – II |
13. |
Shri Rakesh Ch. Narayan
Abhay Bhawan, 2nd Floor,
Fraser Road, Patna 8001
Tel. No. [0612] 2206442
E-mail:
crmbihar@unitedbank.co.in |
AGM & Chief Regional Manager |
Bihar |
14. |
Shri Ajit Kumar Sen
Ulaskar Dutta Sarani,
Silchar 788 001,
Cachar, Assam
Tel.No. [03842] 247450
E-Mail:
rmcahr@unitedbank.co.in |
AGM & Chief Regional Manager |
Cachar |
15. |
Shri Naresh Kr. Kapoor
4B, Habib Ullah Estate,
Hazratganj,
Lucknow-226 001
Tel.No. [0522] 222-8779
E-Mail:
crmcntrl@unitedbank.co.in |
AGM & Chief Regional Manager |
Central Region |
16. |
Shri Shashthi Charan Chakdar
Durgabari Road,
Agartala 799 001
Tel. No. [0381] 222 4236
E-mail :
rmtrpra@unitedbank.co.in |
AGM & Chief Regional Manager |
Tripura |
17. |
Shri Ramesh Kumar Singal
Dohabara Road,
Jorhat-785 001,
Assam
Tel. No.[0376] 2320836
E-mail:
rmsibsr@unitedbank.co.in |
AGM & Chief Regional Manager |
Sibsagar |
18. |
Shri Rana Mazumder
Pee Pee Compound, Suluja Bldg.,
3rd floor, Main Road,
P. B. No. 172,
Ranchi 834 001
Tel.No. [0651] 233 1300
E-mail :
rmjhar@unitedbank.co.in |
AGM & Chief Regional Manager |
Jharkhand |
19. |
Shri Balaram Mondal
City Centre,
Red Cross Road,
Durgapur-713 216
Tel. No. [0343] 2546 863
E-mail :
crmbrdn@unitedbank.co.in |
AGM & Chief Regional Manager |
Burdwan |
20. |
Shri Bikash Kumar Mondal
26/11, Sahid Surya Sen Road,
Berhampur,
Murshidabad 742 101
Tel. No. [03482] 252717
E-mail:
rmmursh@unitedbank.co.in |
AGM & Chief Regional Manager |
Murshidabad |
21. |
Shri Biplabiditya Basu
Haladhar Bhuyan Market,
Natun Bazar,
Charali,
P.O. Nagaon 782 001,
AssamTel.No. [03672] 252542
E-Mail:
rmnagon@unitedbank.co.in |
AGM & Chief Regional Manager |
Nagaon |
22. |
Shri Bishnu Pada Chakraborty
627/2, Diamond Harbour Road,
(1st Floor), Behala,
Kolkata 700 034
Tel. No. [033] 2433 8569
E-mail:
rm24ps@unitedbank.co.in |
AGM & Chief Regional Manager |
24-Parganas (South) |
23. |
Shri Tarun Kumar Sinha
Sahid Kshudiram Bose Road, Burdge Town,
P.O. Midnapur 721 101,
Dist. Paschim Medinipur,
West Bengal
Tel. No. [03222] 275232
E-mail:
rmpsmed@unitedbank.co.in |
AGM & Chief Regional Manager |
Paschim Medinipur |
24. |
Shri Chitta Ranjan Samanta
Jugal Kishore Mitra Street,
Amlapara,
Purulia 723 101,
West Bengal
Tel. No. [03252] 228847
E-Mail :
rmprlia@unitedbank.co.in |
AGM & Chief Regional Manager |
Purulia |
25. |
Shri Susil Karak
Manicktala More,
P.O. Tamluk,
Dist. Purba Medinipur 721101,
West Bengal
Tel. No. [03228] 266755
E-mail:
rmpumed@unitedbank.co.in |
AGM & Chief Regional Manager |
Purba Medinipur |
26. |
Shri Prabal Kanti Maitra
¼, Pandit L.K. Moitra Road,
Krishnagar, Nadia-741 101
Tel.No. [03472] 252570
E-mail:
rmnadia@unitedbank.co.in |
AGM & Chief Regional Manager |
Nadia |
27. |
Shri Saroj Kumar Nayak
Co-operative Hawker’s Centre Bldg., 1st Floor, Hill Cart Road, Pradhan Nagar,
Siliguri 734 403,
West Bengal
Tel.No. [0353] 251 3893
E-mail :
rmnrben@unitedbank.co.in |
AGM & Chief Regional Manager |
North Bengal |
28. |
Shri Tapan Kumar Das
Sukanto More, NH – 34, P.O. Malda 732 101
Tel. No. [03512] 266297
E-mail:
rmmalda@unitedbank.co.in |
AGM & Chief Regional Manager |
Malda |
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4. Powers & Duties of our Officers and EmployeesPowers of our officers vary from scale to scale and application of
power depends on the designation of the officer. The duties of our officers and employees
are to provide hassle free service to customers. All our employees are accountable for
their conduct. For discharging of duties of our employees we have our Service Regulations
that are applicable uniformly.
5. Manual of Instructions
For smooth functioning, we publish and circulate our Manual
of Instructions to all our branches and offices apart from issuance of different circulars
from time to time. We have Manual of Instructions describing different functions of the
Bank like Deposit, Services & Remittance, Advances, Foreign Exchange, Cash,
Inspection, Vigilance and on Documentation.
6. Our Records
The Bank keeps all its records and documents as per Right to
Information Act, 2005 based on instructions of RBI. These records are available on
specific request from the account holder. The records are generally kept in the respective
branch/ office.
7. Our Policy
Our policy is aimed with a view to imparting greater
transparency in dealing with individual customers and to create awareness among them of
their rights with the expectation that they would get services which they are entitled to
receive from Bank without asking. It may be noted that the bank formulates policies,
rules and norms on the basis of feedback received from our customers through periodical
survey, from the complaints it receives, and from various instructions received from RBI
and IBA. Therefore participation of general members of the public are not required in
formulating the same.
8. Our Website (www.unitedbankofindia.com)
At our website, you may find information about us. Our Fair
Practice Code, Citizens Charter and general description of our different products
are also available at our website.
9. Our Grievance Redressal Mechanism
For quick response to the grievances of our customers the
following steps have been taken by the Bank:
9.1 Customer Service Cells have been set up
in all Regional Offices and Customer Service Committees have been formed in all the
branches for expeditious redressal of customers' grievances.
9.2 Periodical meetings with the customers are held at branches normally
on the 15th of every month, (next day if 15th is a holiday or half day) where Manager and
Members of the staff can have a direct interface with the customers to have a better
understanding of the problems faced by the customers and to improve the quality of
services in the light of such discussions.
9.3 We also conduct survey on Customer Service at regular intervals to
get feedback of our products and services.
9.4 Suggestions are invited from customers for ensuring prompt customer
service. Suggestion box is kept at the branch premises.
9.5 If the grievance, if any, is not redressed up to ones
satisfaction at the Branch level, one may refer the same to the Regional Manager, whose
address is displayed at the branch. One may also refer ones grievance to the Nodal
Officer at Head Office of the Bank, as mentioned below, in case one feel unsatisfied with
the response of Regional Office.
General Manager
(Marketing & New Initiative)
UBI, H.O, 11 Hemant Basu Sarani
Kolkata -700001
033-22133172 (Office)
If one still feels unsatisfied with the action taken by us one may approach to the Office
of the Banking Ombudsman for redressal of the grievances.
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10. List of our Officers and employees and
Pay-structure of our employees
10.1 It may be noted that the number of our
officers and employees is quite large and as they are liable to transfer it is not
possible for us to publish the list of officers and keep the same updated from time to
time. If one is interested in seeking information about any officer or employee of the
Bank one may approach our Public Information Officer. In regard to the information about
the salary and other remuneration paid to officers and employees in general, the same can
be obtained from our Public Information Officer.
10.2 If one seeks information about the
salary of any particular employee, we can only supply a copy of the Service Regulation and
of Agreement with the Unions under the Industrial Disputes Act for our obligation on
Right to Privacy.
11. Our Products
As required by law, while opening the account we will satisfy
ourselves about the identity of the prospective customer including his address.
Deposit
11.1 All our deposit products are displayed
in this website. One may find this at the home page itself by clicking the menu
Deposit Scheme.
11.2 Nomination facility is available for
all Deposit Accounts, articles in Safe Custody and Safe Deposit Vaults. Nomination can be
made in favour of one person only. However, nomination in favour of more than one person
is permissible in jointly operated locker account with common consent. Nomination can be
made, cancelled or changed by the account holder any time. It can be made in favour of
minor also. For the existing accounts, where nomination has not been made initially the
account holders can subsequently do so. It is requested that all the account holders who
are yet to make nomination should do so immediately. The copies of specimens for
nomination in deposit accounts, safe custody and locker are furnished below.
12. Credit
We have different credit products as per needs of our
customers. One may see this at the Home Page itself by clicking the menu Retail
Credit.
12.1 Traditional advance
The Bank plays an active part in financing the genuine
productive and business needs of industries and commerce such as small, medium and large
apart from financing priority sectors including individuals.
12.2 Priority Sector advance
The Bank has been playing a significant role in lending to
priority sector and various government sponsored schemes. Bank also promotes for the
growth of self-help groups particularly in rural and semi-urban areas with special
emphasis to women borrowers.
13. Information Centre
We have centralized system of providing information to
general public about our products through our Toll Free Help Line 1800 345 0345. Our
Helpline is managed by our Officers.
14. Some pertinent points
14.1 The Act is a Law made by the Parliament
pursuant to the power contained in the Union List. By virtue of Article 254(1) of the
Constitution, any law made by the Legislature of a State, which is repugnant to any
provision of law made by the Parliament, the law made by the Parliament, whether passed
before or after the law made by the State Legislature, shall prevail and the State law
shall to the extent of repugnancy be void.
14.2 One may raise any queries on our
customers but we have our obligation of secrecy and we have to maintain the
Customer's Right to Privacy for which we are unable to disclose information
about the affairs of our customers as these disclosures will cause unwarranted invasion of
privacy of the customers as envisaged by Section 8(I)(j) of the Right to Information Act,
2005 which is as follows.
Information which relates to personal information the
disclosure of which has no relationship to any public activity or interest, or which would
cause unwarranted invasion of the privacy of the individual unless the Central Public
Information Officer or the State Public Information Officer or the appellate authority, as
the case may be, is satisfied that the larger public interest justifies the disclosure of
such information.
14.3 While making queries on the sanction or
non-sanction of loan it is to be noted that whether to sanction a loan or not is in the
absolute discretion of the concerned sanctioning authority of the Bank and such discretion
is exercised, after taking into consideration the relevant facts and circumstances of each
case.
14.4 It may be noted that though we have
stated the names of the members of our Board of Directors, MCBOD , ACBOD and Board Level
Customers Committee, the minutes of such meetings are not accessible to public. The
meetings of such committees are not open to the public.
14.5 It is to be noted that we have targets
for mobilizing deposits and advances.
14.6 The information furnished in the
booklet may change over time and true as on 28.02.06.
14.7 This information is furnished by us on
the basis of the Right to Information Act with the guidance of IBA.
14.8 The relevant fees under Right to
Information Act, 2005 is furnished below :
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The Relevant Fees under Right To Information Act, 2005
It is also to be noted that relevant fees as prescribed by
Govt. of India are as follows :
A request for obtaining information under
sub-section (1) of section 6 shall be accompanied by an application fee of rupees ten by
way of cash against proper receipt or by demand draft or bankers cheque payable to the
Accounts Officer of the public authority.
For providing the information under
sub-section (1) of section 7, the fee shall be charged by way of cash against proper
receipt or by demand draft or bankers cheque payable to the Accounts Officer of the public
authority at the following rates :-
Rupees two for each page (in A-4 or A-3 size
paper) created or copied;
Actual charge or cost price of a copy in
larger size paper;
Actual cost or price for samples or models;
and
For inspection of records, no fee for the
first hour; and a fee of rupees five for each fifteen minutes (or fraction thereof)
thereafter.
For providing the information under
sub-section (5) of section 7, the fee shall be charged by way of cash against proper
receipt or by demand draft or bankers cheque payable to the Accounts Officer of the public
authority at the following rates:-
For information provided in diskette or
floppy rupees fifty per diskette or floppy; and
For information provided in printed form at
the price fixed for such publication or rupees two per page of photocopy for extracts from the
publication.
Application can seek review of the decision
on fees charged by the PIO by applying to the appropriate Appellate Authority;
No fees will be charged from people living
below the poverty line;
Applicant must be provided information free
of cost if the PIO fails to comply with the prescribed time limit.
Principal Information Officer
Shri Ranjan Kumar Mohanty
General Manager (Planning, Prisec & Resource Management)
UBI, H.O, 11 Hemant Basu Sarani,
United Tower
Kolkata -700001
Phone no.- 033- 22487732
Email: gmrm@unitedbank.co.in
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