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Right To Information Act

 
Home > Right To Information Act

UBI, Customer Service Department

Right To Information Act 2005

The President of India gave assent to the Right to Information Act, 2005 on 15th June 2005. All Public Sector Banks are Public Authorities for the purpose of the Act. Under the Act the Bank is supposed to answer the queries raised by the public as well as customers. The officers who are designated to give answers to the queries of public as well as customers are called Public Information Officers. The General Manager [Marketing & NI] at Head Office and Regional Heads are the regional Public Information Officers of the Bank. If one is not satisfied with the decision of Public Information Officer of the bank he/ she may prefer an appeal to the Appellate Authority of the bank whose address is as follows:-

The Executive Director, United Bank of India, Head Office, 11, Hemanta Basu Sarani, Kolkata 700001.

This is published to bring transparency to the extent possible in the eyes of general public as well as our customers in the matter of our organizations, rules, regulations, norms etc.

We encourage queries about ourselves, our products, our organizational set up, powers and duties of officers and employees, our grievance redressal mechanisms and any other matters in which the members of the public are interested.

1. Key Commitment

Our key commitment is to answer in a transparent manner about ourselves and our constituents subject to our obligations to the extant rule of the country.

2. Right To Information

A person, who desires to obtain any information under this Act, shall make a request in writing or through electronic media in English or Hindi or in the official language of the area in which the application is being made accompanying such fee as may be prescribed by the Bank from time to time. Where such request cannot, for valid reasons, make the request in writing, our Public Information Officer shall render all reasonable assistance to the person making the request verbally to reduce the same in writing.

An applicant making request for information shall not be required to give any reason for requesting the information or any other personal details except those that may be necessary for contacting him.

All the members of the public are entitled to raise queries about the following:

1 Particulars of our Organization 2 Our Structure
3 Our Policies 4 Our Grievance Redressal Mechanism
5 Our Pay Structure 6 Our Products

One may also raise queries on the other ones which are not listed. Our Public Information Officer will answer the queries.

3. Our Organization

Our Head Office is located at 11, Hemanta Bose Sarani, Kolkata 700 001. Through our 28 regional offices we exercise control over our branches, the number of which as on date is 1450.

Our Board

3.1 Click here to view the Board of Directors

3.2 Members of the Managing Committee of the Board of Directors

Serial No.

Name

Designation

1

Shri Bhaskar Sen

Chairman & Managing Director

2

Shri T. M. Bhasin

Executive Director

3

Shri T. D. Bandyopadhyay

RBI Nominated Director

4

Dr. R. K. Agarwal

C.A. Director

5

Smt. Anusuya Sharma

Non Official Director

6

Shri Suprita Sarkar

Officer Employee Director

3.3 Members of the Audit Committee of the Board of Directors

Serial No.

Name

Designation

1

Shri T. M. Bhasin

Executive Director

2

Shri Sanjay Singh

Government of India Nominated Director

3

Shri T. D. Bandyopadhyay

RBI  Nominated Director

4

Dr. R. K. Agarwal

C.A. Director

5

Shri Manzoor Ahmed Ansari

Non Official Director

3.4 Members of the Board Level Customer Service Committee

Serial No.

Name

Designation

1

Shri Bhaskar Sen

Chairman & Managing Director

2

Shri T. M. Bhasin

Executive Director

3

Shri T. D. Bandyopadhyay

RBI Nominated Director

4

Smt Anusuya Sharma

Non-Official Director

5

Shri Biswajit Kakoti

Workmen Employee Director

The Banking Codes & Standards Board of India (BCSBI)Code Compliance Officer - Head Office

Shri Ranjan Kumar Mohanty
General Manager (Planning, Prisec & Resource Management)
UBI, H.O, 11 Hemant Basu Sarani,
United Tower
Kolkata -700001

Email: gmrm@unitedbank.co.in

Contact No.
033-22487732 (Office)

All our branches are controlled by 28 Regional Offices. The Regional heads are the regional Public Information Officers. We mention below their names and address along with contact numbers.

Public Information Officer at Head Office:

Shri Ranjan Kumar Mohanty
General Manager (Planning, Prisec & Resource Management)
UBI, H.O, 11 Hemant Basu Sarani
United Tower
Kolkata -700001
Ph.No.- 033-22487732
E-mail: gmrm@unitedbank.co.in

Sl. No

Name

Designation

Region

1.

Shri A Nanda
J. C. Das Building
90/9, Block-P,
Connaught Circus,
New Delhi-110 001
Tel.No.[011] 2374-1564
E-mail:
crmnirn@unitedbank.co.in

General Manager

North India

2.

Shri Sankar Lal Ghosal
4, N. C. Dutta Sarani,
Kolkata 700 001
Tel.No. [033] 2261-0414
E-mail:
crmcals@unitedbank.co.in

General Manager

Calcutta (South)

3.

Shri K M Sarkar
25, Sir Pheroz Shah Mehta Road,
4th Floor, Mumbai 400 001
Tel. No. [022] 2282 4263
E-mail :
crmwest@unitedbank.co.in

General Manager

Western

4.

Shri Pranab Kumar Roy
118, R. K. Math Road (1st Floor)
Mylapore
Chennai - 600 004
Tel.No. [044] 24642378
E-mail :
crmsouth@unitedbank.co.in 

General Manager

Southern

5.

Shri A C Akum
United Bank Bldg.
2nd Floor,Hem Barua Rd.
Panbazar,Guwahati-781 001
Tel. No. [0361] 2544-914
E-mail :
rmcarn@unitedbank.co.in

General Manager

Central Assam

6.

Shri Uma Ranjan Bhattacharya
E. C. Market, Local Centre,
1st Floor, Salt Lake City,
Kolkata 700 064
Tel. No. [033] 2334-0347
E-mail :
crmcaln@unitedbank.co.in

Dy General Manager & Chief Regional Manager

Calcutta (North)

7.

Shri Swapan Kumar Chakraborty
48 Jessore Road, Barasat,
(Near Sethpukur),
24 Parganas North 743 201
Tel. No. [033] 2552 4367
E-mail:
rm24pn@unitedbank.co.in

Dy General Manager & Chief Regional Manager

24-Parganas (North)

8.

Shri Gautam Kumar Sinha
23, Rai M.C. Lahiri Bahadur Street,
Serampore-712 201,
Hooghly
Tel No. [033] 2652-3394
E-mail:
rmhgly@unitedbank.co.in

Dy General Manager & Chief Regional Manager

Hooghly

9.

Shri Bimal Chandra Das
R.K Bordoloi Path,
P.O. & Dist. Dibrugarh
Assam – 786 001
Tel No. [0373] 232 8180
E-Mail :
crmdibr@ unitedbank.co.in

Dy General Manager & Chief Regional Manager

Dibrugarh

10.

Shri Mani Sankar Chakraborty
627/2, Diamond Harbour Road,
(1st Floor) Behala
Kolkata 700 034
Tel No. [033] 2498 5791
E-mail:
rm24pc@unitedbank.co.in

Dy General Manager & Chief Regional Manager

24-Parganas (Central)

11.

Shri Rajendra Prasad Bose
A-88, Kalpana Area
Bhubaneswar 751 014
Orissa
E-mail :
crmors1@unitedbank.co.in

AGM & Chief Regional Manager

Orissa-I

12.

Shri Vikas Sitaram Khutwad
Ainthapali,
Sambalpur 768 004,
Orissa
Tel. No. [0663] 254 0818
E-mail :
rmors2@unitedbank.co.in

AGM & Chief Regional Manager

Orissa – II

13.

Shri Rakesh Ch. Narayan
Abhay Bhawan, 2nd Floor,
Fraser Road, Patna 8001
Tel. No. [0612] 2206442
E-mail:
crmbihar@unitedbank.co.in

AGM & Chief Regional Manager

Bihar

14.

Shri Ajit Kumar Sen
Ulaskar Dutta Sarani,
Silchar 788 001,
Cachar, Assam
Tel.No. [03842] 247450
E-Mail:
rmcahr@unitedbank.co.in

AGM & Chief Regional Manager

Cachar

15.

Shri Naresh Kr. Kapoor
4B, Habib Ullah Estate,
Hazratganj,
Lucknow-226 001
Tel.No. [0522] 222-8779
E-Mail:
crmcntrl@unitedbank.co.in

AGM & Chief Regional Manager

Central Region

16.

Shri Shashthi Charan Chakdar
Durgabari Road,
Agartala 799 001
Tel. No. [0381] 222 4236
E-mail :
rmtrpra@unitedbank.co.in

AGM & Chief Regional Manager

Tripura

17.

Shri Ramesh Kumar Singal
Dohabara Road,
Jorhat-785 001,
Assam
Tel. No.[0376] 2320836
E-mail:
rmsibsr@unitedbank.co.in

AGM & Chief Regional Manager

Sibsagar

18.

Shri Rana Mazumder
Pee Pee Compound, Suluja Bldg.,
3rd floor, Main Road,
P. B. No. 172,
Ranchi 834 001
Tel.No. [0651] 233 1300
E-mail :
rmjhar@unitedbank.co.in

AGM & Chief Regional Manager

Jharkhand

19.

Shri Balaram Mondal
City Centre,
Red Cross Road,
Durgapur-713 216
Tel. No. [0343] 2546 863
E-mail :
crmbrdn@unitedbank.co.in

AGM & Chief Regional Manager

Burdwan

20.

Shri Bikash Kumar Mondal
26/11, Sahid Surya Sen Road,
Berhampur,
Murshidabad 742 101
Tel. No. [03482] 252717
E-mail:
rmmursh@unitedbank.co.in

AGM & Chief Regional Manager

Murshidabad

21.

Shri Biplabiditya Basu
Haladhar Bhuyan Market,
Natun Bazar,
Charali,
P.O. Nagaon 782 001,
AssamTel.No. [03672] 252542
E-Mail:
rmnagon@unitedbank.co.in 

AGM & Chief Regional Manager

Nagaon

22.

Shri Bishnu Pada Chakraborty
627/2, Diamond Harbour Road,
(1st Floor), Behala,
Kolkata 700 034
Tel. No. [033] 2433 8569
E-mail:
rm24ps@unitedbank.co.in 

AGM & Chief Regional Manager

24-Parganas (South)

23.

Shri Tarun Kumar Sinha
Sahid Kshudiram Bose Road, Burdge Town,
P.O. Midnapur 721 101,
Dist. Paschim Medinipur,
West Bengal
Tel. No. [03222] 275232
E-mail:
rmpsmed@unitedbank.co.in

AGM & Chief Regional Manager

Paschim Medinipur

24.

Shri Chitta Ranjan Samanta
Jugal Kishore Mitra Street,
Amlapara,
Purulia 723 101,
West Bengal
Tel. No. [03252] 228847

E-Mail :
rmprlia@unitedbank.co.in 

AGM & Chief Regional Manager

Purulia

25.

Shri Susil Karak
Manicktala More,
P.O. Tamluk,
Dist. Purba Medinipur 721101,
West Bengal
Tel. No. [03228] 266755
E-mail:
rmpumed@unitedbank.co.in 

AGM & Chief Regional Manager

Purba Medinipur

26.

Shri Prabal Kanti Maitra
¼, Pandit L.K. Moitra Road,
Krishnagar, Nadia-741 101
Tel.No. [03472] 252570
E-mail:
rmnadia@unitedbank.co.in 

AGM & Chief Regional Manager

Nadia

27.

Shri Saroj Kumar Nayak
Co-operative Hawker’s Centre Bldg., 1st Floor, Hill Cart Road, Pradhan Nagar,
Siliguri 734 403,
West Bengal
Tel.No. [0353] 251 3893
E-mail :
rmnrben@unitedbank.co.in

AGM & Chief Regional Manager

North Bengal

28.

Shri Tapan Kumar Das
Sukanto More, NH – 34, P.O. Malda 732 101
Tel. No. [03512] 266297
E-mail:
rmmalda@unitedbank.co.in

AGM & Chief Regional Manager

Malda

 

   
4. Powers & Duties of our Officers and Employees

Powers of our officers vary from scale to scale and application of power depends on the designation of the officer. The duties of our officers and employees are to provide hassle free service to customers. All our employees are accountable for their conduct. For discharging of duties of our employees we have our Service Regulations that are applicable uniformly.

5. Manual of Instructions

For smooth functioning, we publish and circulate our Manual of Instructions to all our branches and offices apart from issuance of different circulars from time to time. We have Manual of Instructions describing different functions of the Bank like Deposit, Services & Remittance, Advances, Foreign Exchange, Cash, Inspection, Vigilance and on Documentation.

6. Our Records

The Bank keeps all its records and documents as per Right to Information Act, 2005 based on instructions of RBI. These records are available on specific request from the account holder. The records are generally kept in the respective branch/ office.

7. Our Policy

Our policy is aimed with a view to imparting greater transparency in dealing with individual customers and to create awareness among them of their rights with the expectation that they would get services which they are entitled to receive from Bank without asking. It may be noted that the bank formulates  policies, rules and norms on the basis of feedback received from our customers through periodical survey, from the complaints it receives, and from various instructions received from RBI and IBA. Therefore participation of general members of the public are not required in formulating the same.

8. Our Website (www.unitedbankofindia.com)

At our website, you may find information about us. Our Fair Practice Code, Citizens’ Charter and general description of our different products are also available at our website.

9. Our Grievance Redressal Mechanism

For quick response to the grievances of our customers the following steps have been taken by the Bank:

9.1 Customer Service Cells have been set up in all Regional Offices and Customer Service Committees have been formed in all the branches for expeditious redressal of customers' grievances.

9.2 Periodical meetings with the customers are held at branches normally on the 15th of every month, (next day if 15th is a holiday or half day) where Manager and Members of the staff can have a direct interface with the customers to have a better understanding of the problems faced by the customers and to improve the quality of services in the light of such discussions.

9.3 We also conduct survey on Customer Service at regular intervals to get feedback of our products and services.

9.4 Suggestions are invited from customers for ensuring prompt customer service. Suggestion box is kept at the branch premises.

9.5 If the grievance, if any, is not redressed up to one’s satisfaction at the Branch level, one may refer the same to the Regional Manager, whose address is displayed at the branch. One may also refer one’s grievance to the Nodal Officer at Head Office of the Bank, as mentioned below, in case one feel unsatisfied with the response of Regional Office.

General Manager
(Marketing & New Initiative)
UBI, H.O, 11 Hemant Basu Sarani
Kolkata -700001
033-22133172 (Office)

If one still feels unsatisfied with the action taken by us one may approach to the Office of the Banking Ombudsman for redressal of the grievances.

10. List of our Officers and employees and Pay-structure of our employees

10.1 It may be noted that the number of our officers and employees is quite large and as they are liable to transfer it is not possible for us to publish the list of officers and keep the same updated from time to time. If one is interested in seeking information about any officer or employee of the Bank one may approach our Public Information Officer. In regard to the information about the salary and other remuneration paid to officers and employees in general, the same can be obtained from our Public Information Officer.

10.2 If one seeks information about the salary of any particular employee, we can only supply a copy of the Service Regulation and of Agreement with the Unions under the Industrial Disputes Act for our obligation on “Right to Privacy”.

11. Our Products

As required by law, while opening the account we will satisfy ourselves about the identity of the prospective customer including his address.

Deposit

11.1 All our deposit products are displayed in this website. One may find this at the home page itself by clicking the menu “Deposit Scheme”.

11.2 Nomination facility is available for all Deposit Accounts, articles in Safe Custody and Safe Deposit Vaults. Nomination can be made in favour of one person only. However, nomination in favour of more than one person is permissible in jointly operated locker account with common consent. Nomination can be made, cancelled or changed by the account holder any time. It can be made in favour of minor also. For the existing accounts, where nomination has not been made initially the account holders can subsequently do so. It is requested that all the account holders who are yet to make nomination should do so immediately. The copies of specimens for nomination in deposit accounts, safe custody and locker are furnished below.

12. Credit

We have different credit products as per needs of our customers. One may see this at the Home Page itself by clicking the menu “Retail Credit”.

12.1 Traditional advance

The Bank plays an active part in financing the genuine productive and business needs of industries and commerce such as small, medium and large apart from financing priority sectors including individuals.

12.2 Priority Sector advance

The Bank has been playing a significant role in lending to priority sector and various government sponsored schemes. Bank also promotes for the growth of self-help groups particularly in rural and semi-urban areas with special emphasis to women borrowers.

13. Information Centre

We have centralized system of providing information to general public about our products through our Toll Free Help Line 1800 345 0345. Our Helpline is managed by our Officers.

14. Some pertinent points

14.1 The Act is a Law made by the Parliament pursuant to the power contained in the Union List. By virtue of Article 254(1) of the Constitution, any law made by the Legislature of a State, which is repugnant to any provision of law made by the Parliament, the law made by the Parliament, whether passed before or after the law made by the State Legislature, shall prevail and the State law shall to the extent of repugnancy be void.

14.2 One may raise any queries on our customers but we have our obligation of secrecy and we have to maintain the “Customer's Right to Privacy” for which we are unable to disclose information about the affairs of our customers as these disclosures will cause unwarranted invasion of privacy of the customers as envisaged by Section 8(I)(j) of the Right to Information Act, 2005 which is as follows.

Information which relates to personal information the disclosure of which has no relationship to any public activity or interest, or which would cause unwarranted invasion of the privacy of the individual unless the Central Public Information Officer or the State Public Information Officer or the appellate authority, as the case may be, is satisfied that the larger public interest justifies the disclosure of such information.

14.3 While making queries on the sanction or non-sanction of loan it is to be noted that whether to sanction a loan or not is in the absolute discretion of the concerned sanctioning authority of the Bank and such discretion is exercised, after taking into consideration the relevant facts and circumstances of each case.

14.4 It may be noted that though we have stated the names of the members of our Board of Directors, MCBOD , ACBOD and Board Level Customers Committee, the minutes of such meetings are not accessible to public. The meetings of such committees are not open to the public.

14.5 It is to be noted that we have targets for mobilizing deposits and advances.

14.6 The information furnished in the booklet may change over time and true as on 28.02.06.

14.7 This information is furnished by us on the basis of the Right to Information Act with the guidance of IBA.

14.8 The relevant fees under Right to Information Act, 2005 is furnished below :

The Relevant Fees under Right To Information Act, 2005

It is also to be noted that relevant fees as prescribed by Govt. of India are as follows :

  1. A request for obtaining information under sub-section (1) of section 6 shall be accompanied by an application fee of rupees ten by way of cash against proper receipt or by demand draft or bankers cheque payable to the Accounts Officer of the public authority.

  2. For providing the information under sub-section (1) of section 7, the fee shall be charged by way of cash against proper receipt or by demand draft or bankers cheque payable to the Accounts Officer of the public authority at the following rates :-

    • Rupees two for each page (in A-4 or A-3 size paper) created or copied;

    • Actual charge or cost price of a copy in larger size paper;

    • Actual cost or price for samples or models; and

    • For inspection of records, no fee for the first hour; and a fee of rupees five for each fifteen minutes (or fraction thereof) thereafter.

  3. For providing the information under sub-section (5) of section 7, the fee shall be charged by way of cash against proper receipt or by demand draft or bankers cheque payable to the Accounts Officer of the public authority at the following rates:-

    • For information provided in diskette or floppy rupees fifty per diskette or floppy; and

    • For information provided in printed form at the price fixed for such publication or rupees two per page of photocopy for extracts from the publication.

  4. Application can seek review of the decision on fees charged by the PIO by applying to the appropriate Appellate Authority;

  5. No fees will be charged from people living below the poverty line;

  6. Applicant must be provided information free of cost if the PIO fails to comply with the prescribed time limit.

Principal Information Officer


Shri Ranjan Kumar Mohanty
General Manager (Planning, Prisec & Resource Management)
UBI, H.O, 11 Hemant Basu Sarani,
United Tower
Kolkata -700001
Phone no.- 033- 22487732
Email: gmrm@unitedbank.co.in


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