Our Policies

9 Protecting Your Accounts  

9.1 Secure and Reliable Banking and Payment Systems

We will co-operate as an industry so that you enjoy secure and reliable banking and payment systems you can trust. We will install CCTV for close surveillance as part of security arrangements.

9.2   Keeping Us Up To Date

Please make sure you let us know as soon as possible when you change your:

1. Name;
2. Address;
3. Phone number; or
4. E-mail address (if this is how we communicate with you).

9.3 Checking Your Account

1. We recommend that you check your statement or passbook regularly. If there is an entry, which seems to be wrong, you should tell us as soon as possible so that we can investigate the same. Regular checks on direct debits and standing orders will help you be sure the money is going where you want it to.
2. If we need to investigate a transaction on your account, you should co-operate with us and with the police/ other investigative agencies if we need to involve them.

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9.4   Taking Care

The care of your cheques, passbook, cards, PINs and other security information by you, is essential to help prevent fraud and protect your accounts. Please make sure that you follow the advice given below:

1. Do not
   1. keep your cheque book and cards together;
   2. keep the blank cheque leaves signed;
   3. allow anyone else to use your card, PIN, password or other security information;
   4. write down or record your PIN, password or other security information;
   5. give your account details password or other security information to anyone.
2. Always
   1. write clearly the name of the person you are paying the cheque to, if you send cheque through the post, it will help to prevent fraud. We will recommend that you write such cheques for instance with carbon paper on the reverse to avoid chemical alterations;
   2. choose your new PIN carefully ,if you change your PIN ;
   3. memorize your PIN, password and other security information, and destroy the written communication if any of the same as soon as you receive it;
   4. take reasonable steps to keep your card safe in your personal custody and your PIN, password and other security information secret at all times;
   5. keep your card receipts safe and dispose them off carefully
   6. write on the cheque the name of the account holder [ABC Bank Account - XYZ], if you are paying a cheque into a bank account .You should draw a line through unused space on the cheque so unauthorized person cannot add extra numbers or names.
3. We will advise you what you can do to protect your card/ cheque book from misuse
4. In the event your cheque book, passbook or ATM/Debit card has been lost or stolen, or that someone else knows your PIN or
   other security information, we will, on your notifying us, take immediate steps to try to prevent these from being misused.
   1. It is essential that you tell us as soon as you can if you suspect or discover that your cheque book, passbook, card has been lost or stolen or someone else knows your PIN, password or other security information.
   2. You could tell us about the loss by phone at our 24 hour toll free number given to you and send us a written confirmation to that effect immediately. Alternatively, you may advise us by email to the address we have given you for this purpose.
   3.  You may be liable for misuses until the time that we have been notified.

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9.5   Internet Banking

Online banking is safe and convenient as long as you take a number of simple precautions. Please make sure you follow the advice given below:

1. Visit our Internet banking site directly. Avoid accessing the site through a link from another site or an email and verify the domain name displayed to avoid spoof websites.
2. Ignore any e-mail asking for your password or PIN and inform us of the same for us to investigate the same. Neither the police nor we will ever contact you to ask you to reveal your online banking or payment card PINs, or your password information.
3. We advise you not to use cyber cafés /shared PCs to access our Internet banking site.
4. We advise you to update your PC with latest anti-virus and spy ware software regularly. You may install security programmes to protect against hackers, virus attacks or malicious 'Trojan Horse' programmes. A suitable firewall installed in a computer to protect your PC and its contents from outsiders on the Internet is recommended.
5. Disable the 'File and Printing Sharing' feature on your operating system.
6. Log off your PC when not in use
7. Do not store your ID/PIN in the Internet Explorer Browser
8. Check your account and transaction history regularly
9. Follow our advice - our websites are usually a good place to get help and guidance on how to stay safe online. 

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9.6 Canceling Payments

If you want to cancel a payment or series of payments you have authorised, you should do the following:

1. To stop payment of a cheque or cancel standing instruction given, or a direct debit you must tell us in writing
2. To cancel a direct debit, you inform us. We recommend that you inform the originator of the direct debit also.
3. It may not be possible to cancel payments if you do not give notice of your decision to cancel.
4. Cancellation of credit card payments will be subject to other terms and conditions as may be stipulated.

9.7 Liability for Losses

1. If you act fraudulently, you will be responsible for all losses on your account. If you act without reasonable care, and this causes losses, you may be responsible for them.
2. Unless you have acted fraudulently or without reasonable care, your liability for the misuse of your card will be limited to the amount stipulated in the terms and conditions governing the issue of the card.
3. You may be liable for misuses on account of loss of your PIN or compromise of your password or of other secured information until the time that we have been notified and we have taken steps to prevent misuse.

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