2 Key Commitments
2.1 Our key commitments to you
2.1.1 To Act Fairly And Reasonably In All
Our Dealings With You By:
Providing minimum banking facilities of receipt and payment of cash/
cheques at the bank's counter.
Meeting the commitments and standards in this Code, for the products
and services we offer, and in the procedures and practices our staff follow.
Making sure our products and services meet relevant laws and
regulations in letter and spirit.
Ensuring that our dealings with you rest on ethical principles of
integrity and transparency.
Operating secure and reliable banking and payment systems.
2.1.2 To Help You To Understand How Our
Financial Products And Services Work By:
Giving you information about them in any one or more of the following
languages: Hindi, English or the appropriate local language.
Ensuring that our advertising and promotional literature is clear and
not misleading
Ensuring that you are given clear information about our products and
services, the terms and conditions and the interest rates/service charges, which apply to
them.
Giving you information on what are the benefits to you, how you can
avail of the benefits, what are their financial implications and whom you can contact for
addressing your queries and how.
2.1.3 To Help You Use Your Account Or
Service By:
- Providing you regular appropriate updates.
Keeping you informed about changes in the interest rates, charges or
terms and conditions.
2.1.4 To Deal Quickly And Sympathetically
With Things That Go Wrong By:
Correcting mistakes promptly and canceling any bank charges that we
apply due to our mistake.
Handling your complaints promptly.
Telling you how to take your complaint forward if you are still not
satisfied (see para No. 7).
Providing suitable alternative avenues to alleviate problems arising
out of technological failures.
2.1.5 To Treat All Your
Personal Information as Private and Confidential
We will treat all your personal information as private and
confidential subject to matters mentioned in para number 5 below.
2.1.6 To Publicise the Code
We will
provide you( existing customer) with a copy of the Code
provide you ( new customer) with a copy of the Code when you open your
account;
make this Code available on request either over the counter or by
electronic communication or mail;
make available this Code at every branch and on our website; and
ensure that our staff are trained to provide relevant information about
the Code and to put the Code into practice.
2.1.7 To adopt and practice a Non -
Discrimination Policy
We will not discriminate on the basis of age, race, gender, marital status, religion or
disability.
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