3 Information
You can get information on interest rates, common fees and charges through any one of
the following:
- Looking at the notices in our branches ;
- Phoning our branches or help-lines;
- Looking on our website;
- Asking our designated staff/help desk ;or
- Referring to the service guide/Tariff Schedule.
3.1 Before You Become a Customer we will:
give you clear information explaining the key features of the services
and products you tell us you are interested in;
give you information on any type of products and services which we
offer and that may suit your needs;
tell you if we offer products and services in more than one way [for
example, through ATMs, on the Internet, over the phone, in branches and so on] and tell you
how to find out more about them;
tell you what information we need from you to prove your identity and
address, for us to comply with legal, regulatory and internal policy requirements.
3.2 When You Become a Customer we will:
give you more information on the key features of the product, including
applicable interest rates/ fees and charges;
give you extra information on your rights and responsibilities
especially regarding availing of nomination facility offered on all deposit accounts, articles
in safe custody and safe deposit vaults;
automatically register your name under 'Do Not Call ' Service. We will
not inform/extend to you through telephone calls/SMSs/ emails any new product /service unless
and until you inform us in writing that you consent to avail of this information/ service.
3.3 Interest Rates
We will give you information on
the interest rates which apply to your accounts, both deposit and loan.
when we will pay interest on your deposits, or charge interest on your
loan accounts.
how we apply interest to your account and method of calculation of
interest.
Changes in interest rates
We will inform you when we change interest rates on our products.
3.4 Tariff Schedule
Fees & Charges
- We will display in our branches :
a notice about the Tariff Schedule and that you can ask to see this free
of cost ;
a list of services which are rendered free of charge.
a notice incorporating charges leviable for non maintenance of minimum
balances in the savings bank account, collection of outstation cheques, issue of Demand Draft
and cheques books, account statement , account closure and charges for deposit/withdrawal at ATM
locations .
We will give you details in our Tariff Schedule of any charges
applicable to the products and services chosen by you .
We will also provide you information about the penalties liable in case
of non-observance/violation of any of the terms and conditions governing the product/ services
chosen by you.
Changes in Fees & Charges
If we increase any of these charges or introduce a new charge, it will
be notified one month prior to the revised charges being levied / becoming effective.
3.5 Terms and Conditions
When you become a customer or avail of a product/ service for the first
time, we will advise you the relevant terms and conditions for the service you have asked us
to provide.
All terms and conditions will be fair and will set out respective
rights especially with regard to nomination facility and liabilities & obligations clearly
and as far as possible in plain and simple language.
Changes to Terms and Conditions
When you become a customer, we will tell you of changes to terms and
conditions through any of the following channels :-
Account statements/ Pass book
ATMs
Notice Board at each branch
Internet, including email and website
Newspaper
Normally, changes will be made with prospective effect giving notice of
one month.
If we have made any change without notice we will notify the change
within 30 days . If such change is to your disadvantage, you may within 60 days and without
notice close your account or switch it without having to pay any extra charges or interest.
If we have made a major change or a lot of minor changes in any one
year, we will, on request give you a copy of the new terms and conditions or a summary of the
changes.
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