Grievance Redressal Mechanism
United Bank of India is committed to
provide an efficient and courteous service to all of our Customers.
The Policy of the Bank for Grievance Redressal is well documented
and aims at minimizing instances of customer complaints and
grievances through proper service delivery and review mechanism and
to ensure prompt redressal of customer complaints and grievances.
Our Bank recognizes that customer’s
expectation/requirement/grievance can be better appreciated through
personal interaction to give a message to the customers that the
Bank cares for them and value their feed back/suggestions for
improvement in customer service. The prevalent
Grievance Redressal Mechanism of our Bank is reiterated herein
below: Branch Level Committee on Customer
Service: The Branch Level Customer Service
Committee meets at least once in a month to study complaints /
suggestions, cases of delay / difficulties faced by customers and
evolve ways and means of improving customer Service and take
necessary steps for redressal of the grievances of the
customers’/improvement of customer service.
Complaint Register: Complaint Register are
made available with the Branch Manager, for recording all the
complaints received. Customers may lodge their complaints on-line
through our website
www.unitedbankofindia.com
Customers Meet:
Customers Meet is held on the 15th of each month inviting the
customers to attend the meet to assess the quality of customer
services and to remove the specific complaints/ deficiencies, if
any. Acknowledgement of Complaints:
Customer complaints received through letters / forms are
acknowledged promptly and redressed within the specified time
schedule. Time frame:
Time frame for resolving the complaints received at different levels
as enshrined in our Grievance Redressal Policy are:
| Branch Level: |
within 7 days from the date of receipt of any complaint. |
| Regional level: |
within 15 days from the date of receipt of the
complaint. |
| Head Office level: |
within 21 days from the date of receipt of the complaint |
Complaints from Rural Areas:
Redressal of complaints emanating from rural areas and those
relating to financial assistance to Priority Sector and Govt.
Poverty Alleviation Programmes, which form a part of the Grievance
Redressal Mechanism, are redressed properly.
Steps for Prompt Redressal:
In cases where the telephone / mobile number & e-mail address of
the complainant is available in the complaint letter, the complaint
is immediately taken up for redressal by contacting the customer
within the next working day as a part of the Grievance Redressal
Mechanism.
Names of the Officials:
The name of the Nodal Officer and Regional Head who can be
contacted for redressal of complaints are prominently displayed at
the branches together with their telephone numbers, fax numbers, and
complete address. Further, customers are made aware of their rights
to approach the Banking Ombudsman in case they are not satisfied
with Bank’s response, which has also been indicated in the Customer
Complaint Form.
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