FAQs

 
General FAQs

1. How Can I locate branches of UBI?

• Click here for Our Network and select from the drop down menu of Branch Locator.

2. How can I locate ATM centers of UBI?

• Click here to view ATM branches.

3. Which banks ATMs are under Cash Tree arrangement with UBI?

• Union Bank, Dena Bank, Syndicate bank, Indian Bank, Bank of India, Indian Overseas Bank, Bank of Rajasthan, Bank of Maharashtra, Bank of Karnataka, Dhanlakshmi Bank and Yes Bank.

4. What is RTGS?

• Real Time Gross Settlement (RTGS) is a new generation, comprehensive settlement solution, set up, operated and maintained by Reserve Bank of India to enable banks and their customers to make instantaneous transfer of funds to beneficiary's account at other bank at a nominal cost

5. Which branches of UBI are RTGS enabled?

• Click here for Our Network and select from the drop down menu of Branch Locator to view RTGS branches. At present there are 95 branches of UBI which are RTGS enabled.

6. What is ECS?

• Electronic Clearing Service (ECS) is an alternative facility for providing faster method of effecting periodic and repetitive debit collections such as electricity bills, telephone bills, loan installments, insurance premiums, etc, by direct debit to customers accounts (duly authorised) and credit collections such as Interest / Dividends to customers accounts, thereby minimizing paper transactions and increasing customer satisfaction.

7. What is MBB? How will I be benefited?

• Multi-Branch Banking. This product will give our customers the facility to access banking operations such as cash withdrawal, cash deposit, remitting / receiving funds to / from another MBB customer, statement of account and balance enquiry of their account from any other branch under MBB connection.

8. Can I deposit Tax through UBI?

• The Bank accepts direct tax like Income Tax, Corporate Tax, Wealth Tax, Gift Tax, Estate Duty, Indirect tax like Excise duty, Custom duty and Service Tax and State Tax like Sales tax and Professional Tax through the designated branches under Online Tax Accounting System (OTLAS. The Bank also offers `e-payment' facility through Internet Banking for payment of Service Tax at specified branches Quoting of PAN/TAN by the taxpayer is mandatory for prompt credit of the tax to Govt. A/c.

9. How can I remit fund from one branch to other of UBI?

• By Demand drafts / Mail Transfers / Telegraphic Transfers / Structured Financial Messaging System (SFMS) and National Electronic Fund Transfer (NEFT)

10. Can I remit fund from UBI branch to other bank?

• Yes. By Real Time Gross Settlement (RTGS), United Insta Remit, ECS, NEFT.

11. How can I remit fund from abroad to India through UBI?

• Through SWIFT (SOCIETY OF WORLDWIDE INTERBANK FINANCIAL TELECOMMUNICATION), WUMT, DD, TT, etc.

12. What is Tatkal Draft facility?

• Issuance of Demand Drafts / Pay Orders by branches within a definite timeframe. If Branch fails to issue DD/PO within timeframe, exchange on the instrument shall be refunded.

13. What are the interest rates on deposit?

Click here for details

14. Can I get interest at TD rate from my SB A/c?

• By opening a United Bonanza Savings Account.

15. Can I get interest at TD rate from my CD A/c?

• By opening a United Bonanza Current Deposit Account

16.How do I open my SB A/c?

• On proper identification
• Provide introduction by a reputed person/ account holder of UBI/ other bank.
• Submit two passport size photographs
• Provide documents for identification and proof of residence.
• Provide specimen signature in the presence of a verifying official
• Avail Nomination facility.
• Self introduction by producing photo identity card issued by Govt. dept. election commission.

17. How do I open my TD A/c?

• On proper identification
• Provide introduction by a reputed person/ account holder of UBI/ other bank.
• Submit two passport size photographs
• Provide documents for identification and proof of residence.
• Provide specimen signature in the presence of a verifying official
• Avail Nomination facility.

18. Can I get my salary through UBI?

• Yes. Through United Salary Payment Scheme & enjoy OD facility.

19. Do I get Tax benefit on TD?

• Yes, under Section 80C of the IT Act, by opening term deposits under:

1. United Tax Savings Growth Plan
2. United Tax Savings Income Plan

20. Where can I lodge my complaint?

• Write to the Branch Manager for clarification/ redressal
• If not satisfied write to the Regional Office
• You may also bring your complaint to the notice of the Grahak Seva
  (Toll free line - 1800 345 0345)
• If you still feel aggrieved write to the Nodal Officer.
  (GM, Mktg & WI, Head Office).

21.Who I meet for grievance redressal?

If your complaint is not resolved at the Bank level even after the lapse of a month, you may approach the Banking Ombudsman within whose jurisdiction the branch or office of the bank complained against is located.

22.Can I exchange soiled/ mutilated notes at UBI Branches?

Facility of exchange of soiled notes is available at all our branches, whereas the facility of exchange of mutilated notes is available at our currency chest branches.