Customer Complaint Form

CUSTOMER COMPLAINT FORM

NAME

_________________________________________________________________________

ADDRESS

________________________________________________________________________

E-MAIL

________________________________________________________________________

TELEPHONE

Residence:__________________ Office:_______________Mobile:___________________

Name of the Branch/Branches

________________________________________________________________________

Nature of Account (in case of existing customers)

________________________________________________________________________

No. of Accounts (wherever applicable)

________________________________________________________________________

DETAILS OF COMPLAINT

(Include date, location, relevant department and any other relevant information)

_________________________________________________________________________________________

________________________________________________________________________________________

SIGNATURE____________________________________ DATE______________________________________

United Bank of India is committed to provide an efficient and courteous service to all of our Customers.

Do you experience difficulties in your banking transactions? Do you have any complaints about any of the services offered by our Bank? Here is how you should go about.

Bring the problem to the notice of the counter staff and the officer-in-charge

If not satisfied seek a meeting with the Branch Manager

Write to the Branch Manager for clarification/ redressal

If not satisfied write to the Regional Office

You may also bring your complaint to the notice of the Grahak Seva (Toll Free Line - 1800 345 0345)

If you still feel aggrieved write to the Nodal Officer.

UNITED BANK OF INDIA
Nodal Officer	Department	Address	City	Phone No	Fax
General Manager	Marketing & N.I	11, Hemanta Basu Sarani	Kolkata-700 001	(033) 2213 3172

If your complaint is still not resolved at the Bank level even after the lapse of a month, you may approach the Banking Ombudsman within whose jurisdiction the branch or office of the bank complained against is located.