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Home > Our Policies > Code of Bank's Commitment to Customers

Code of Bank's Commitment to Customers

1		Introduction
	1.1	Objectives of the Code
	1.2	Application of the Code
2		Key Commitments
	2.1	Our Key Commitments to You
3		Information
	3.1	Before You Become A Customer
	3.2	When You Become A Customer
	3.3	Interest Rates
	3.4	Tariff Schedule
	3.5	Terms and Conditions
4		Advertising, Marketing And Sales
5		Privacy and Confidentiality
	5.1	Credit Reference Agencies
6		Collection of Dues
7		Complaints , Grievances And Feedback
	7.1	Internal Procedures
	7.2	Banking Ombudsman Service
8		Products and Services
	8.1	Deposit Accounts
	8.2	Clearing Cycle/Collection Cycle
	8.3	Cash Transactions
	8.4	Stop Payment Facility
	8.5	Cheques/ Debit instructions issued by You
	8.6	Branch Closure /Shifting
	8.7	Settlement of claims in respect of Deceased Account Holders
	8.8	Safe Deposit Lockers
	8.9	Foreign Exchange Services
	8.10	Remittances within India
	8.11	Lending
	8.12	Guarantee
	8.13	General Information
	8.14	Credit Card
9		Protecting Your Accounts
	9.1	Secure And Reliable Banking And Payments Systems
	9.2	Keeping Us Up To Date
	9.3	Checking Your Account
	9.4	Taking Care
	9.5	Internet Banking
	9.6	Cancelling Payments
	9.7	Liability for Losses
10		Monitoring
11		Getting Help
12		Review of the Code
		Annex -Glossary

Principal code compliance officer

Shri Swapan Kumar Biswas
General Manager ( Marketing & New Initiatives)
UBI , H.O, 11 Hemant Basu Sarani
Kolkata - 700001
Email : gmmkt@unitedbank.co.in

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