The President of India gave assent to the Right to Information Act, 2005 on 15th June 2005. All Public Sector Banks are Public Authorities for the purpose of the Act. Under the Act the Bank is supposed to answer the queries raised by the public as well as customers. The officers who are designated to give answers to the queries of public as well as customers are called Public Information Officers.

Regional Public Information Officer

The CRM of the Region is Regional Public Information Officer for that region. The list of Regional Offices along with name of Regional Public Information Officer can be accessed by clicking on the link given below.

Names of Regional Principal Information Officers

Shri Biren Kumar Patnaik
General Manager (Legal,compliance,RTI & Customer Service)
E-mail: gmleg@unitedbank.co.in
Tele No. 033-22488645
Address: 
Legal Department,
United Bank of India,
9th Floor, United Tower,
11, Hemanta Basu Sarani,
Kolkata - 700001

The Executive Director
United Bank of India, Head Office
11, Hemanta Basu Sarani, Kolkata 700001.

One may also raise queries on the other ones which are not listed. Our Public Information Officer will answer the queries.

3. Our Organization

Our Head Office is located at 11, Hemanta Bose Sarani, Kolkata 700 001.

List of Regional Offices

http://www.unitedbanofindia.com/ (Bank website both in Hindi and English)

http://m.unitedbankofindia.com/ (Customised Website for Mobile Devices)

https://ebank.unitedbankofindia.com/ (Bank’s website for ebanking)

9.1 Customer Service Cells have been set up in all Regional Offices and Customer Service Committees have been formed in all the branches for expeditious redressal of customers' grievances.

9.2 Periodical meetings with the customers are held at branches normally on the 15th of every month, (next day if 15th is a holiday or half day) where Manager and Members of the staff can have a direct interface with the customers to have a better understanding of the problems faced by the customers and to improve the quality of services in the light of such discussions.

9.3 We also conduct survey on Customer Service at regular intervals to get feedback of our products and services.

9.4 Suggestions are invited from customers for ensuring prompt customer service. Suggestion box is kept at the branch premises.

9.5 If the grievance, if any, is not redressed up to one’s satisfaction at the Branch level, one may refer the same to the Regional Manager, whose address is displayed at the branch. One may also refer one’s grievance to the Nodal Officer at Head Office of the Bank as mentioned below, in case one feel unsatisfied with the response of Regional Office.

General Manager
(Legal)
UBI, H.O, 11 Hemant Basu Sarani
Kolkata -700001
033-22488645 (Office)

If one still feels unsatisfied with the action taken by us one may approach to the Office of the Banking Ombudsman for redressal of the grievances.

10.1 It may be noted that the number of our officers and employees is quite large and as they are liable to transfer it is not possible for us to publish the list of officers and keep the same updated from time to time. If one is interested in seeking information about any officer or employee of the Bank one may approach our Public Information Officer. In regard to the information about the salary and other remuneration paid to officers and employees in general, the same can be obtained from our Public Information Officer.

10.2 If one seeks information about the salary of any particular employee, we can only supply a copy of the Service Regulation and of Agreement with the Unions under the Industrial Disputes Act for our obligation on “Right to Privacy”.

11.1 All our deposit products are displayed in this website. One may find this at the home page itself by clicking the menu “Deposit Scheme”.

11.2 Nomination facility is available for all Deposit Accounts, articles in Safe Custody and Safe Deposit Vaults. Nomination can be made in favour of one person only. However, nomination in favour of more than one person is permissible in jointly operated locker account with common consent. Nomination can be made, cancelled or changed by the account holder any time. It can be made in favour of minor also. For the existing accounts, where nomination has not been made initially the account holders can subsequently do so. It is requested that all the account holders who are yet to make nomination should do so immediately. The copies of specimens for nomination in deposit accounts, safe custody and locker are furnished below.

• Click here to download FORM DA 1
• Click here to download FORM SC 1
• Click here to download FORM SL 1
• Click here to download FORM SL 1A

12. Credit We have different credit products as per needs of our customers. One may see this at the Home Page itself by clicking the menu “Retail Credit”.

12.1 Traditional advance

The Bank plays an active part in financing the genuine productive and business needs of industries and commerce such as small, medium and large apart from financing priority sectors including individuals.

12.2 Priority Sector advance

The Bank has been playing a significant role in lending to priority sector and various government sponsored schemes. Bank also promotes for the growth of self-help groups particularly in rural and semi-urban areas with special emphasis to women borrowers.

14.1 The Act is a Law made by the Parliament pursuant to the power contained in the Union List. By virtue of Article 254(1) of the Constitution, any law made by the Legislature of a State, which is repugnant to any provision of law made by the Parliament, the law made by the Parliament, whether passed before or after the law made by the State Legislature, shall prevail and the State law shall to the extent of repugnancy be void.

14.2 One may raise any queries on our customers but we have our obligation of secrecy and we have to maintain the “Customer's Right to Privacy” for which we are unable to disclose information about the affairs of our customers as these disclosures will cause unwarranted invasion of privacy of the customers as envisaged by Section 8(I)(j) of the Right to Information Act, 2005 which is as follows.

Information which relates to personal information the disclosure of which has no relationship to any public activity or interest, or which would cause unwarranted invasion of the privacy of the individual unless the Central Public Information Officer or the State Public Information Officer or the appellate authority, as the case may be, is satisfied that the larger public interest justifies the disclosure of such information.

14.3 While making queries on the sanction or non-sanction of loan it is to be noted that whether to sanction a loan or not is in the absolute discretion of the concerned sanctioning authority of the Bank and such discretion is exercised, after taking into consideration the relevant facts and circumstances of each case.

14.4 It may be noted that though we have stated the names of the members of our Board of Directors, MCBOD , ACBOD and Board Level Customers Committee, the minutes of such meetings are not accessible to public. The meetings of such committees are not open to the public.

14.5 It is to be noted that we have targets for mobilizing deposits and advances.

14.6 The information furnished in the booklet may change over time and true as on 28.02.06.

14.7 This information is furnished by us on the basis of the Right to Information Act with the guidance of IBA.

14.8 The relevant fees under Right to Information Act, 2005 is furnished as below :
The Relevant Fees under Right To Information Act, 2005 It is also to be noted that relevant fees as prescribed by Govt. of India are as follows :

 

• A request for obtaining information under sub-section (1) of section 6 shall be accompanied by an application fee of rupees ten by way of cash against proper receipt or by demand draft or bankers cheque payable to the Accounts Officer of the public authority.
• For providing the information under sub-section (1) of section 7, the fee shall be charged by way of cash against proper receipt or by demand draft or bankers cheque payable to the Accounts Officer of the public authority at the following rates :-
  • Rupees two for each page (in A-4 or A-3 size paper) created or copied;
  • Actual charge or cost price of a copy in larger size paper;
  • Actual cost or price for samples or models; and
  • For inspection of records, no fee for the first hour; and a fee of rupees five for each fifteen minutes (or fraction thereof) thereafter.
• For providing the information under sub-section (5) of section 7, the fee shall be charged by way of cash against proper receipt or by demand draft or bankers cheque payable to the Accounts Officer of the public authority at the following rates:-
  • For information provided in diskette or floppy rupees fifty per diskette or floppy; and
  • For information provided in printed form at the price fixed for such publication or rupees two per page of photocopy for extracts from the publication.
• Application can seek review of the decision on fees charged by the PIO by applying to the appropriate Appellate Authority;
• No fees will be charged from people living below the poverty line;
• Applicant must be provided information free of cost if the PIO fails to comply with the prescribed time limit.